Hove Lets Ltd in Hove

Went to see one flat with Hove Lets and they had lost the keys and left us saying he would call in half an hour to give us a time, but it would be no more than two hours till we saw the flat.

After an hour and no call. We called them to be told they would call us back when they found the keys. Hanging around in Brighton on a miserable day for two and a half hours (half an hour longer than we were told would be the latest we would see the flat) I called again.

I spoke this time to a horrendously rude - I'd say man but sounded like a chavy boy - who, after I asked what was happening and if it was going to take this long why didn't they call us to let us know, increased his tone of insolence in his voice to voluble anger and told us to let from some one else.

If this is how they treat prospective customers do not let from them I dread to think how awful they would be once they have your money.

After my experience with Hove Lets I never want to use a letting agency again!!!!

I paid £280 in FEES to move into a house that turned out to have ants, rats and a stench a raw sewage.

I initially dealt with a man/ boy called Henry who was so rude and obnoxious and didn't know how to reply to emails.

Anyways, I hated the place so much I stayed a total of 4 times in 6 months.

After we were all forced to end the tenancy due to the state of the place they are now trying to take away parts of our deposit. Apparently we need to pay £50 as ten light bulbs are out.......the house doesn't even HAVE ten light bulbs!!

I should have stayed at the Hilton for those four nights!

Do not deal with Hove Lets.