Regent Windows in Kingsditch Trading Estate, Cheltenham

Please stay clear from this company if you want good, professional trades people. We had them out to our property after putting a deposit down with them and agreeing a contract. After I witnessed the attitude of their top tradesman I exercised my right as per their own terms and conditions and cancelled within the cooling off period. I called to say i was sorry to do so but explained that it was because I lost faith in their staff. He arrived with old muddy work boots on and was going to walk through our lounge crteam carpet. when I said stop and take your shoes off he uffed and puffed, with his mucky hands balanced himself on our whit walls and kicked his boots off, hitting the wall. I wanted them out there and then. When I called to cancel the agreement the MD Andrew Genko refused to pay back the deposit. We are now taking a claim out against them. Dont be fooled by the photos.

My experience with Regent Windows of Cheltenham has not been a positive one.
After being made to wait over four and a half months for my smart doors and windows following my site survey and then only getting an installation date when I threatened to cancel my order, my windows and doors were finally fitted in mid October. This very long delay had a huge impact on my annex renovation leaving me with no choice but to postpone all my trades.
My two smart doors were to be for my very elderly parent's annex entrance and the new back door for my house. From the start the thumb-turn locks were very hard to use and my elderly parents and two young children (aged ten and six) could not open them without adult help.
We went back direct to Smart Systems who are now organising a home visit to check the standard of Regent Windows work and replace the two locks on our Smart doors.