Volks-Apart Ltd in Erith
Volks-Apart Ltd
Volks-Apart (UK) Ltd is a family-run business specialising in recycled, rebuilt and reconditioned engines and gearboxes for all vehicles. Volks-Apart supplies engines and gearboxes to clients throughout the local area. The company, which is located in Erith, was set up in 1989 and has over 60 years of experience in the motor trade. Volks-Apart has an expanding customer base, located throughout the UK, including Euro Car Parts and many other large motor factories, garages and the motor industry in general.
Since Volks-Apart started in 1989 they had always supplied recycled engines and gearboxes with three months warranty. Customers had often enquired about supplying rebuilt units and in 2007 they joined forces with well established specialist engine builders and gearbox builders to supply these services. This progressed to also fitting engines and gearboxes. Volks-Apart now supply a one year parts and labour warranty on gearboxes fitted, and a two years parts and labour warranty on engines fitted. They also offer a recovery service to collect customers vehicles for engine and gearbox fittings if necessary. Helping customers to save time and money, the company provides the trade and general public with a professional service. With a fully fitted workshop and experienced staff, the service is intended to be value for money.
We went to this Company as we needed the engine rebuilding after the Turbo went. I chose this company as they stated they are AA approved, I was informed the car would take approximately 2 weeks to do and it would be around £2200.00 including a Turbo rebuild which I agreed to.
I then received a call saying they would have to charge me two hours labour for cleaning the Turbo pipes out then I got charged for a cam shaft (believed this was part of the service) five weeks later we received a call on 12/09/13 to say the car was done so on the 13/09/13 we travelled to pick it up to a bill of £3600.00. On driving it home we noticed a lack of power and on getting home it broke down.
We called them and they said we cant pick it up for a week use the AA to get it here which I was not prepared to do. Someone eventually picked it up a few days later and took it away this was four weeks ago, today 14/10/13 we have finally got it back still lacking Power and a further bill of £417.00, They refused to give me the details of the company who repaired the injectors I was also charged £45.00 to test each injector which my local engineer has told me he pays between £45.00 to £65.00 to have all four tested depending on the make, I also asked for the company details who repaired the Turbo as I wanted these for the engineer who is now going to fix the car properly for us and do us a written report of his findings. I did contact the AA who stated they only have one affiliation they approve and it was not this scrap yard. On putting this to the owners they did not comment. Further to this when I questioned them about the engine lacking power I was told we rebuild engines we do not specialise in diagnostics which on vehicles these days is very important to know or have someone qualified to do it. On that note I did not see one qualification displayed in the office which most garages do all I would say after reading other reviews on this company DO NOT USE make sure if you do not know the garage well that you choose one from the Independent Garage Associaltion.
