The Mobile Phone Hospital in Blackpool

Do not use - Terrible!

Telephoned to ask if phone worth repairing and told to bring it in, no mention of £10 charge "to look at it" until I had already travelled half way across Blackpool to get there. Told him phone did not appear to be charging so was surprised when he called 2 days later to say it needed a new screen at an additional cost of £50 but agreed. I was told the repair would be completed on Friday (6 days after dropping the phone off) but heard nothing so went in on the Saturday morning to be told "we are just starting on it now". When I complained that it was meant to be repaired by the day before and that he had the phone for a week he became extremely rude and obnoxious entering into a foul mouth tirade with the F word used frequently. He then said if we didn't like it we could have the phone back unrepaired, to which we agreed but he then demanded £40 even although he had not repaired the phone. He finally agreed to repair the phone that day and we said we would return at 5 minutes to 4, his reply was "don't be late" and when I replied "please don't close early" he entered into a further foul mouthed tirade with frequent use of the f word. Low and behold he called 2 hours later to say that they had discovered that there was also a problem with the "main board" (funny how they did not notice this when they first decided it needed a new screen) and that he could not repair it and we should come and collect it.

Do not use this shop. He is not only extremely rude and aggressive but is at the very least incompetent for not realising that there was a problem with the "main board" when appraising what was wrong with the phone. I am awaiting confirmation as to when and how the "main board" came to be damaged as it does seem very strange that it was not noticed by him when he first examined the phone to diagnose the problem with it and that it was only "discovered" after I had complained to him.