Kingstown Associates Ltd in Kellythorpe, Driffield

I've been buying many useful products from this organization & its subsidiaries over the the last 06 years. However, their customer service is nothing but diabolical! These are the problems that I've experienced.

01) They can't take an order properly over the phone most of the time.
02) Their staff can't match prize entry codes on offer with a suitable purchase when taking an order by phone.
03) Their staff tend to be argumentative when taking orders.
04) Because of such unprofessionalism, I've had to phone them up repeatedly to properly confirm an order.
05) Quite often, they delay to deliver the ordered goods much later than the 14 days that they promise. That has caused me suspense.
06) When they deliver the goods, there invariably are shortcomings of the ordered products or free gifts that are offered.
07) Such imperfections cause me to call them up again in order to chase up the orders.
08) They take further time to deliver items missing from the original order.
09) Whenever I change my address and inform them to that effect, they can't change the address in their records for 06 weeks! Thus, they continue to send post to the old address.
10) Once I asked them for a refund of some orders as they hadn't been delivered. After many weeks' of waiting, when I chased them up and inquired about it, they alleged that the goods had been delivered. Finally when I submitted proof that they hadn't made the delivery, they sent the goods of the orders instead.
11) On another occasion they had claimed that my credit card payment that I'd made for a purchase hadn't gone through. On checking, I found that the payment had in fact been authorised. However, I had to send them 04 letters in order to get a response from them!
12) On each & every occasion that I faced a problem, I've written to them about it. However, they only responded once by post and once by phone. Therefore, they've mostly being ignoring the problems and apparently not taken any effort to rectify them either.
13) After all these problems, they falsely alleged that I'd asked for their mail to me to be suppressed. As a consequence, they said that they'd flagged my account and couldn't send any more orders to my address too. When I wrote to them saying that I haven't in fact asked for such a thing to be done, they never replied for the last 10 months.
14) In spite of this, they continued to send their mail with catalogues & special offers etc by post. Neither had they ever got back with any news about any gifts or prizes won.
15) Finally, after this plethora of irritating problems, I sent them a letter recently asking them to remove my details from their customer database and suppress all mail to me.

Looking back, as a customer I'm heartily fed up with this organization but do enjoy some of the products that I've purchased to this day!!!

ASC de Silva - Customer number: 21861943

Received a package via Hermes, outwardly the package was not damaged, but when opening, I discovered an item broken. This was on Saturday 30th November, I reported my discovery to the Kingstown email address provided. No response, tried this am, again no response, tried the customer service telephone number twice, at 10p per minute, which probably doubled the cost of the Alphabet Giraffe which I'd purchased as a Christmas present. More than frustrating, in other words I'm left with virtually nothing, and that's after my order was delayed by some three weeks, due to the demand for the goods, more likely further ineptitude being demonstrated.

I ordered twin set cardigan at $19. 99, yet received a jumper at £9. 99 wrong colour & wrong size. I handed it back to the courier to be returned. Kingstown have refused to acknowledge the return & refusing to resend the order or even to give me a refund. I have been in touch with the courier 3 times & been told that the item was returned. This is over 6 weeks ago, & I am still arguing with them. I will not be ordering anything else from them in future.