Prime Finance in Luton

Was pleased til I asked for a reloan and I was awarded it but because I was seriously ill and in and out of hospital and couldn't always make payments on time the apparently only collector refused to bring my reloan out and I tried to go to the manager, but been told there is only this david, no one else. So I was let down badly. I've now reported this company to trading standards so please be cautious if you use Prime Finance.