EJ Cockburn & Son in Strathkinness, St. Andrews
EJ Cockburn & Son
Brought my diesel car in with a slow start problem, they promised to diagnose. They call next day to say they've found a faulty glow plug and have ordered parts and started repair (without any authorisation or letting me know!) and also say that they have snapped a glow plug at the head and offer expensive repair at my expense (several hundred quid, top of engine comes off). Only cheaper option is to leave the car with the broken glowplug in, and 'forget about it' (quote). Deny any responsibility and charge me for all extra hours they had to do trying to fix a problem they caused and did not fix. Would never use again and would not recommend.
My husband and I can only say good things about Philip and EJ Cockburn. We drive older cars, so there are often problems with them. Each and every time Philip has gone out of his way to make sure he could look after our car as quickly as possible and for as inexpensively as he could. He is honest, reliable and ever so kind. I never have to worry if he is taking advantage of my lack of knowledge about cars. He always explains everything thoroughly and gives us our options before fixing things. His experience and knowledge about cars is evident. He has even come out to my house when my car wouldn't start to see if he could sort the problem there. I would highly recommend EJ Cockburn to anyone who is looking for a family run, honest, and experienced garage that will take good care of you and your car.
Couldn't believe someone posted a one star for this company !!!
My family (including parents), many of our friends and work colleague's have used this garage for years and would never dream of looking elsewhere.
They are really sharp with some faults that other garages would not take on, and are totally honest with their charges, also giving unbiased advice and if there is a problem they are quick to find a solution that suits all.