Heywoods in Newcastle

Utterly dreadful. Hard to know where to begin. I was a landlord with this company. I have worked with many lettings agents over the years, this must be the worst. I have published a website: heywoodslettings dot com to detail, in full, my experiences with this company.
A few highlights:
1. Taking money out of my account without any permission, written or otherwise,
2. Taking 4 months to arrange signing a new contract,
3. Pathetic inspection reports- ignoring damage done at the property, not including pictures (this is standard at hunters),
4. Getting all quotes from a very expensive company specializing in all areas of property maintenance (lazy on their part), refusing to get cheaper quotes from specialists,
5. Ignoring my repeated requests to contact me via email and instead repeatedly ringing me at work for non emergency reasons,
6. Doing a dreadful check out inventory, including ignoring an entire building- a garage, and refusing to lift up rugs to check for stains on carpet (when I raised this with them, the letting agent, Mike rose his voice at me on the phone and became most unpolite),
7. Finally, failing to notice or inform me of a 4ft long sunflower growing out of my soil stack. They ignored this, didn’t inform me, and now I have raw sewerage running down the walls of my property.
These are just highlights. There is more. Perhaps now you can see why I have created a website about my experiences. I suggest you really reconsider using Heywoods as a landlord. Doubtless they will reply to this review. Be forewarned, it will be lies. They seem to have a pathological inability to take responsibility for any of their actions, speaking to them is like attempting to nail jelly to a wall. They ignore even the most basic of requests, and are incapable of admitting wrongdoing. For more information, read my website. AVOID.