eHosting Ltd in Ardwick, Manchester

Avoid ehosting whatever you do!

I had used ehosting for a Windows VPS but due to budget constraints had to look for an alternative hosting company. I found 123Reg and they offered a far better server specification for less money than I was currently paying eHosting. When trying to stop the automatic renewal with eHosting I followed a text link (with arrow icon indicating 'to jump to a page') to the 'Generate Order Renewal' page, hoping to find an option to cancel this. As I had no intention of ordering I missed a small bit of confirmation text that told me I had placed an order to renew. This happened by just clicking a text link! No need for a 'Confirm' or 'Pay now' button when you can trap people like that is there?! Was there a confirmation by email with the order details, so I might recognise what had happened and cancel? No. Just an email the next day telling me the invoice has been paid.

Even then, I thought a quick call would correct this but wrong again. I ended up talking to their MD who agreed I placed the order unintentionally. Would they simply refund the money and cancel the order? Not a chance. Of course they will quote their terms and conditions and smugly know they are legally covered, but basic morals tell us not to keep what is not yours to keep. They are immoral and will grab your money at any opportunity.

To cap it all off, I have to stay with them for another year and move to a different server they offer. Knowing the size of the website is nearly 4gb they told me to backup and restore in Plesk. When I could not download the backup file, I was told they don't allow downloads over 2GB! The reply to 'well, could you not copy the one single backup file over for me then?' was 'Yes, but this be charged at £50+VAT/hr'. Could it get any worse?!

Avoid eHosting there are many other hosting providers with much better deals and hopefully some that have morals. I would give the support staff 2 stars for the support over the last few years, mostly good. However they did corrupt my database when moving it summer 2013. The support staff, the company and customers are badly let down by an immoral customer service policy.