A & R Electrics Group in Shildon
A & R Electrics Group
Terrible customer service, takes money upfront then messes you about.
Contacted for American Fridge Freezer repair Samsung could not do as out of warranty. Told Richard all issues we had and the parts the Samsung engineer had specified. Told he would do it 'all in' at £170. He came and looked and took £170 up front saying that further issues he wouldn't charge labour 'only parts'.
I paid him, desperate to get the fix done. He was due to come the following Thursday. Received a call Thursday saying his van had broken and he would update me. I called him the following day after no contact & he said he couldn't fit me in until the Saturday as he had to squeeze everyone else in too. Not good considering he had my cash already so I couldn't get another company. He came on the Saturday,he was in and out in 10 mins replacing one part. 2 weeks later the Freezer broke again. I rang him and he told me he would come on Monday. Called him Monday evening after waiting in all day and he said I was 'pencilled in' for that day but it would be the next day. We had an appointment, no pencilling in! He came the next day and informed me £90 for parts and claiming he was doing it at reduced cost to help out. My husband called him after work as he wanted an explanation of why the original quote hadn't included the Freezer too. He tried to say that Samsung had only told me about the fridge side but that was untrue. Accepting the explanation because we just wanted to get on, my husband asked him to come on Monday ideally or Tuesday at a push. No more communication until my husband called him on the Tuesday at 4pm asking what time he was coming. He started with his 'pencilled in' line again then changed his story to 'because we haven't paid' he had booked other people in. At no point when speaking to my husband did he ask for money to secure the booking. I suspect as we are based further away than most of his clientele that he couldn't be bothered and was happy to have got his £170 already.
DO NOT USE THIS COMPANY. They took money from my parents for a delivery of a fridge and 5 weeks later no fridge had arrived and the company stopped taking my parents calls. My parents had to claim funds back rom their credit card company. In addition they took £100 to repair an appliance and never came back to do the repair. This has to date not been returned. I WOULD GIVE THEM ZERO and not allow them to advertise. They should not be in business and should be embarrassed by their actions.
