American Nails in Crawley

Hi guys, I've contacted trading standards who are investigating as there are other complaints! My complaint is regarding American Nails in the town centre!

I booked an appointment and when I arrived the place was heaving, staff were clearly under too much pressure but were carrying on just very quickly, no one was being turned away with the manager not once saying 'sorry we are too busy' instead every customer was told to come back in half an hour!
Good I thought, must be popular as they are good, how wrong could I be?

After 20 minutes waiting and later than my allotment I was herded over to one of the 15 odd staff and told to sit down. I was asked 'what do you want? I explained that I wanted a full set of premium acrylics and a polish...... Off she went!

She was going soo fast that in less that 5 minutes she was ready applying acrylic! The acrylic was soo thick that my nails resembled toes! I asked her to file them and she grabbed my hand quite abruptly!

In the space of 5 minutes she had cut me and drawn blood 4 times!
The first couple of times I hadn't realised the skin had been broken but upon further inspection of drilling in to my cuticle which started to bleed a lot I noticed she had cut me every time and the wounds were beginning to weep! I looked about and noticed dirty equipment and other staff using the same files, scissors, clippers and drills multiple customers with no sanitisation present at all!

I then asked her to stop and got up to speak to a young lady in the till who apologised and told me to sit else where! 10 mins passed and I again got up to ask what was happening and told the manager is coming!

He appeared 2 minutes later and says 'I'll fix it, what's wrong?'
I tell him and receive zero apology and he begins to file whilst he's actually looking about the room at all the customers everywhere and actually goes over the old cuts which then start bleeding more! I tell him to stop and he says it's ok and grabs my hand and before I can stop him again he has shoved the electric drill only nail and actually cut me AGAIN in my cuticle!

I jumped off my chair grabbed my bag and said that I would be leaving! I go to leave and he runs up behind me saying 'this time I won't charge you'
I respond with 'good thing as I wouldn't pay you'.

In 18 odd years of having my nails done all over the world I have never experienced anything like it!! I'm disgusted and will be taking the matter further!

They were clearly too busy, greed was over taking basic customer safety and trading standards have been called!