Jacks Tattoo Studio in Romford

Having suffered the loss of my beloved father, It was an honour to have a memorial tattoo on my upper shoulder, being my first tattoo. This was in oct '12. we are now in jan '14, having had 1 years laser treatment for misspelt wording. my journey has been extremely emotional and being a memorial one has been totally ruined by Jacks tattoos. they give a customer care on their website, yet have no interest. The owner's mother when I finally came in to re-ink was extremely aggressive and totally shameful. She even stated i was lucky I had free laser to rectify their mistake! Having spoken to other shops all of them stated this was disgusting behaviour and I would not be treated in a reputable establishment. I was also told this puts a tarnish on the professionals who do their upmost to keep potential clients happy. All I wanted was an apology and a small amount back for my discomfort, in fact I was threatened that I should be careful what I write, when this is my own personal experience. As I now know there are many other reputable shops but sadly Jacks Tattoo shop is certainly not one of them...