Tru Cast in Birmingham

Do not use. I was sent cufflinks, which unfortunately had necklace loops attached to them, so these were clearly pendants that they attach to cufflink backs but had forgotten to remove the loops. I was asked to return these and was told they'd reimburse me the postage cost and send me the replacements.

They sent the new cufflinks but never refunded me the postage charge. It's a shame as I liked their jewelry and would have ordered further pieces but this totally put me off. I followed up twice to see where my refund had got to. Was told someone was looking into it the first time then was ignored 2 months later when I chased again.
Very poor customer service.