Moorland Cookers in Holmes Chapel, Crewe

Bought new Aga from them 7 years ago. Service great. Broke down 5 weeks ago and after countless calls a really friendly and polite engineer came out and said needed new part. He'd order and install following week. 2 weeks later still no part and no response to calls. I called this morning and was told by the showroom that the £100ish part was now £700, still hadn't been ordered. I said service was appalling and I would go to Aga directly. Was then stunned to be told to "shove my Aga up my a**"!

This company is happy to sell you an Aga but don't expect them to be interested in helping you repair it. After sales and customer service is non-existent.

Do not expect help if there is a problem. They use independent fitters and the communications with them are non-existent. If there is an difficulty in the fitting operation neither fitter nor supplier are interested. Oven is paid for on delivery and they walk away. Any queries/complaints are met with a very rude response. Totally unprofessional. Buy from a company who asks for payment on commissioning - that is the sign to look out for!